Terms and Conditions

Welcome to the Desert City Stays website. This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise and for no other purposes. The terms "we", "us", "our" and refer to Desert City Stays Vacation Homes rental, a limited  company incorporated in Dubai, United Arab Emirates and United Arab of Emirates is our country of domicile. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website.


This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website.


Use of the website

As a condition of your use of this Website, you warrant that:

i.         You are at least 18 years of age

ii.        You possess the legal authority to create a binding legal obligation

iii.        You will use this Website in accordance with this Agreement

iv.        You will only use this Website to make legitimate purchases for you or for another person
          who is at least 18 years of age and for whom you are legally authorised to act

v.         All information supplied by you on this Website is true, accurate, current and complete                                              


We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement


Prohibited Activities               

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify copy, distribute, transmit, display, perform, reproduce, publish,  create derivative works from, transfer, or sell or resell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

i.         Use this Website or its contents for any commercial purpose;

ii.        Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;

iii.       Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our
         express written permission;

iv.       Violate the restrictions in any robot exclusion headers on this Website or bypass or
         circumvent other measures employed to prevent or limit access to this Website;

v.         Take any action that imposes, or may impose, in our discretion, an unreasonable or
           disproportionately large load on our infrastructure;

vi.        Deep-link to any portion of this Website (including, without limitation, the purchase path for
           any travel services) for any purpose without our express written permission; or

vii.        "Frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorisation.

You understand that any violations of this clause may result in the cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Payment Policy

We accept payments online using Visa, MasterCard credit/debit cards in AED also we have a incorporated payment system that you can use to pay through. You warrant that you are the cardholder for all online payments made using credit/debit cards, and that your identification (“Cardholder ID”) exactly matches that of the credit/debit card used to make your purchase. You further agree to promptly provide proof of such matching Cardholder ID upon request at any time within six months of your purchase. You understand that any violation of this policy may result in cancellation of your reservation(s), in your being denied access to the applicable travel products or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation. The cardholder must retain a copy of transaction records and Merchant policies and rules. Multiple bookings may result in multiple postings to the cardholder’s monthly statement.

To receive a booking confirmation, you need to pay the full due amount. Bank telegraphic charges, exchange rates is your responsibility and subject of the bank charges.

Payment by PayPal will be charged additionally 4%.

Payments which are made by Visa and MasterCard charges an extra 3%.

For payments by Visa and MasterCard customers will be charged in Local UAE currency - AED.

You need to mention clearly booking dates and guest name(s) in the subject of payment.

Privacy Policy

We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us.

desertcitystays.com.com collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the desertcitystays.com website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the desertcitystays.com website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to desertcitystays.com, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.

1. USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.

2. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

COOKIES. Cookies are small bits of data cached in a user’s browser. Desert City Stays utilises cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.

desertcitystays.com.com may use non-personal "aggregated data" to enhance the operation of our website, or analyse interest in the areas of our website. Additionally, if you provide desertcitystays.com with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

desertcitystays.com may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. desertcitystays.com may also provide such personally identifiable information in response to a law enforcement agency request or as otherwise required by law. Your personally identifiable information may be provided to a party if desertcitystays.com files for bankruptcy, or there is a transfer of the assets or ownership of desertcitystays.com in connection with proposed or consummated corporate reorganisations, such as mergers or acquisitions.

3. SECURITY. desertcitystays.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, desertcitystays.com cannot guarantee the security of any information that is disclosed online.

4. OTHER WEBSITES. desertcitystays.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

MINORS. desertcitystays.com does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the desertcitystays.com website or services, and desertcitystays.com requests that minors under the age of 18 do not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, desertcitystays.com does not knowingly distribute personal information regarding minors under the age of 18.

CORRECTIONS AND UPDATES. If you wish to modify or update any information desertcitystays.com has received, please contact contact@desertcitystays.com .


5. MODIFICATIONS OF THE PRIVACY POLICY .of  desertcitystays.com The Website Policies and Terms & Conditions will be changed or updated occasionally to meet the requirements and standards. Therefore Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

Delivery Policy:

Choose the accommodation you like on our website.

Make a booking using our onsite Booking program. Please provide us the time of flight arrival and departure in order to set check-in and check-out time correctly.

Terms and Conditions of using the accommodations will be provided, these will be signed by the guests before the booking confirmation. The total cost of your booking is required in advance in order to secure your booking. You can make it on the website using a credit card, bank transfer or cash payment. You will then receive the confirmation of the reservation.

 After the full amount is paid we will request you to send us copies of the guests passport, staying in the property (a requirement of the Dubai Tourism & Commerce Marketing) and we will then send you the property guide providing you with the full details of the property, emergency numbers, times of check-in and check-out and contact numbers of the check-in administrator/host(s).

Once you arrive in Dubai please contact the check-in administrator/host who will be waiting for you at the accommodation you have booked.

 A security refundable deposit must be paid in cash at check-in, if this has not already been paid in advance. It will be refunded on the day of check-out after satisfactory inspection of the accommodation.

The security refundable deposit is AED2000 for all our properties payable in Cash on check in and will be returned on check out if no damage has been done

Cancellation Fees & Refund Policy :

Any customer cancellations must be received in writing and escorted by all the materials in an unused condition.

We have a strict cancellation policy of a 90% refund until 1 week prior to arrival. After that you will recive 50 % of refund.

There are no refunds for early check outs and “no shows”.

Please email your cancellation request immediately to contact@desertcitystays.com with the above mentioned information and the reason for the cancellation.

Your request will be processed and if it complies with the cancellation policies for the reserved service we will refund the corresponding amount to your credit/debit card within 7 working days.

Refunds will be done only through the Original Mode of Payment.