Desert City Stays logo in gold, blue, and black on a white background

Privacy Policy

Last Updated: August 2026

Desert City Stays Vacation Home Rentals LLC (“Desert City Stays”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, booking one of our properties, contacting our team, or using our services.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices available to you.

The UAE’s Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data establishes requirements for the collection and processing of personal data and provides individuals with rights relating to their information.

1. Information We Collect

We may collect personal information including:

  • Full name
  • Email address
  • Telephone number
  • Nationality
  • Passport, Emirates ID, or other identification information where required for guest registration
  • Booking and reservation details
  • Check-in and check-out dates
  • Number of guests
  • Payment and transaction information
  • Property preferences
  • Messages and communications with our team
  • Information submitted through contact, inquiry, or booking forms
  • IP address, browser information, device information, and website activity
  • Marketing preferences

We only collect information that is reasonably necessary to provide our services, manage reservations, communicate with guests, comply with applicable requirements, and operate our business.

2. How We Use Your Information

We may use personal information to:

  • Process and manage reservations
  • Confirm bookings and payments
  • Arrange check-in and check-out
  • Register guests where required
  • Communicate important information about a stay
  • Provide guest support
  • Respond to inquiries
  • Manage security deposits, refunds, and additional charges
  • Maintain and improve our website and services
  • Prevent fraud and protect our business
  • Send promotional communications where permitted
  • Comply with applicable UAE laws, regulations, and government requirements

3. Booking and Property Management Platforms

Our website and reservation operations may use third-party technology providers, including property-management, payment, communication, analytics, and booking services.

Our booking website is powered by Hostaway. Hostaway may process information necessary to provide booking website and property-management functionality. Hostaway also notes that Booking Website Pro may use cookies, analytics, and similar technologies, while the website operator remains responsible for configuring them in accordance with applicable privacy requirements.

4. Payment Information

Where online payments are available, payment information may be processed by third-party payment providers.

Desert City Stays may receive information confirming that a transaction has been successfully completed but may not directly store complete payment-card details where those details are processed securely by a payment provider.

5. Sharing Your Information

We may share relevant personal information where necessary with:

  • Property-management and reservation systems
  • Payment processors
  • Building management and security
  • Cleaning and maintenance providers where necessary
  • Technology and website providers
  • Booking platforms
  • Professional advisers
  • Government or regulatory authorities where legally required
  • Other service providers assisting us in operating the booking or guest experience

We do not share personal information unnecessarily.

6. International Data Processing

Some technology providers or booking platforms we use may process information outside the UAE.

Where personal information is transferred or processed internationally, we aim to ensure it is handled in accordance with applicable data-protection requirements.

7. Cookies & Website Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functionality
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Support booking functionality
  • Measure marketing effectiveness

Hostaway Booking Website Pro may include cookie and consent-management functionality and may also use analytics technologies in connection with providing the website service.

Where required, visitors can manage their cookie preferences through the website’s cookie-consent controls.

8. Marketing Communications

If you have agreed to receive marketing communications, we may send information about:

  • New properties
  • Dubai holiday-home offers
  • Seasonal promotions
  • Extended-stay offers
  • Company updates
  • Property-management services

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

9. Data Security

We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet-based system can guarantee absolute security.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain booking and financial records
  • Resolve disputes
  • Meet contractual obligations
  • Comply with legal, regulatory, accounting, or reporting requirements

When information is no longer required, it may be securely deleted, anonymised, or otherwise handled in accordance with applicable requirements.

11. Your Privacy Rights

Depending on applicable law and circumstances, you may have rights relating to your personal information, including requesting information about how it is processed, requesting correction of inaccurate information, requesting erasure in certain circumstances, restricting processing, and requesting transfer of certain personal data where technically feasible.

To exercise a privacy right, please contact us using the details below. We may need to verify your identity before processing a request.

12. Third-Party Websites

Our website may contain links to third-party websites or booking platforms.

Those websites operate under their own privacy policies, and Desert City Stays is not responsible for the privacy practices of third-party websites.

13. Children’s Information

Our services are intended to be booked by adults.

Information relating to children may be collected where necessary as part of a family reservation or where legally required for guest registration. Such information will only be used for legitimate booking, accommodation, safety, or legal purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The latest version will be published on this website together with the updated revision date.